ower of Partnership is a modular suite of integrated training and coaching offerings that empowers your client-facing people to master the soft skills required for successful client relationships. This comprehensive development program provides unique, practical tools for partnering with customers through employing the powerful dialogue practices of inquiry, advocacy, and bridge-building to reach win-win solutions.

Your team will be highly engaged in the lively, interactive training led by our master facilitators. Through simulations, modeling, role-plays, and customized scenarios, they’ll learn and practice high-impact skills using real world cases for optimal retention. And the learning doesn’t stop there. Through our follow-up performance coaching packages, these skills will be internalized more completely as they are applied on the job.

Power of Partnership Program

STRENGTHEN YOUR PROFESSIONAL SERVICES AND CUSTOMER SUPPORT TEAMS

  • How talented are your people at the art of turning client conflicts into opportunities for expanded business?
  • How skilled are your Professional Services consultants at blending with your clients' objections and redirecting them to find the funding they need for expanded services?
  • Would you like to help your Customer Support team learn to build upward spirals of trust with your customers that improve customer satisfaction?
Trust — or the lack of it — is at the root of success or failure in relationships and in the bottom-
line results of business...
 

— Steven Covey,
Principle-Centered Leadership

 
 
Course Framework

PROGRAM LENGTH
Foundations Course: 16 hours of core skills
Advanced Skills: 4-hour building blocks (electives)
*360° Solution Selling, Negotiation Skills, and Process Consulting are 8-hour electives
Breakthrough Team Leadership: 16-24 hours on leadership mastery for team leaders and managers

STRUCTURE
Instructor-led, highly interactive classroom delivery

CLASS SIZE
10-15 students per instructor; groups can be as large as desired through leveraging multiple instructors

  

LOCATION
Courses can be delivered on-site or off-site anywhere in the world

COACHING OPTIONS
Individual coaching, group coaching, or mentor coaching packages available to enhance learning

PRICE RANGE
Foundations Course: $280-$375 per seat per day.
Advanced Skills: $345-$395 per seat per day
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