Professional Services
Our PS clients report huge successes achieved by leveraging skills taught in the Power of Partnership.

• When faced with frustrated clients who discover their goals may not be reached by the current scope of the project, their people now practice “Aikido Advocacy” to create multiple options and sometimes even up-sell new services. One client cited how one of their PS consultants saved $40k and secured an additional $110k in future revenue by deploying these skills.
• Another PS consultant leveraged our “Open Inquiry” approach when navigating the project scope to secure an additional $160k from a very difficult customer.
• Through deploying the art of blending with the client’s objections and redirecting the client’s focus outside his limited frame of reference to secure critical funding, another consultant sold an additional $200k of services to a telecom client.

For more detailed Case Studies, click here.

Customer Support
Our clients report that their CS teams have used this training to bridge the gap between what the customer presents as the issue and what the real issues are.

• Instead of battling for control of the call, they’ve learned to blend with the customer and redirect them to the real solutions for their technical problems.
• By asking the right questions, establishing common ground, and creating explicit agreements, they’ve learned to quickly define the real problem and identify solutions for which both parties can take full ownership.
• Our CS clients have achieved higher levels of customer satisfaction, and have expanded the trust of their valued customers.
• Additionally they report experiencing a higher level of job satisfaction because employees feel their company invested in building their career and life skills.

For more detailed Case Studies, click here.

Satisfied Clients